Shipping policy

 As a small business we endeavour to pick and pack your order within one day of your order being places. Whilst we do our best to achieve this, the maximum lead time for pick and pack will be no longer than two days from your order being placed.

Bobby's Bilingual Books has teamed up with Sendle to pick up and deliver books to our wonderful customers. See below details specific to shipping terms and charges.

1. Sendle uses a range of third-party providers, including DHL. DHL requires that Sendle informs our customers that they are bound by DHL’s shipping terms and that commodities listed with respect to unacceptable under these terms are not to be tendered for shipment. You can view those terms here. We have replicated the key terms in this document, and confirm that your agreement is with Sendle.
2. Sendle provide customers with an estimated date of delivery, however, these estimates are subject to change and are not guaranteed.
3. All parcels are tracked within Sendle’s network of delivery providers. A parcel may be forwarded outside of this network and Sendle will cease receiving the tracking information. International deliveries will be processed by the global postal network and Sendle will rely on the tracking information received by postal operators.
4. Parcels may be left unattended at the delivery address when marked “Authority to Leave” or “ATL” if the delivery provider deems it safe to do so. Sendle holds no responsibility for goods left unattended at a delivery address when the parcel is marked “ATL”.
5. When choosing “ATL” the sender can select from a list of delivery instructions. These instructions may not be applicable or be ignored in some countries where postal providers are following different processes.
6. If a parcel has been returned to depot and no instructions are provided by receiver within 5 days the parcel may be returned to sender at the discretion of the network provider.
7. Sendle may make one attempt to re-deliver the parcel free of charge.
8. If the first re-delivery attempt is unsuccessful, then the Customer may be able to arrange to collect the parcel from the courier or pay for a new delivery.
9. In some cases, Sendle may allow a parcel to be marked as "Signature on Delivery". Where a parcel is marked “signature on delivery”, the delivery agent will require a signature to deliver the parcel. The signature is a record only of delivery to the address on the label, Sendle is not responsible for ensuring delivery to a particular recipient at an address.
10. We rely upon the delivery details provided by the Sender, if an item is not accepted for delivery the parcel may be returned to the Sender.
11. Our delivery agents reserve the right to decline to enter any premises that they deem to be dangerous or unsafe. If this occurs, Sendle will attempt to contact the receiver to make alternative arrangements, failing which the parcel will be returned to the sender.

Pick up and delivery hours Monday - Friday 8am - 6pm excluding public holidays & weekends.

And great news, all Sendle deliveries are 100% carbon neutral. Wohooo!!

See our rates with Sendle below: